Refunds & Returns

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns

We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.

Customers may reject a package due to significant shipping damage. If you have any quality issues, we offer a hassle-free return policy. In case of missing or severely damaged parts or other quality issues, please contact us. Our customer service team is here to serve you.

  1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
  3. For us to better understand the problem and solve it effectively, photos and videos are REQUIRED as evidence. Zwob will contact the customer via email with the result of the return/refund request within 2 working days of receiving the request.
  4. Send the item back to us through the local post office. If you need to deal with the returned package urgently, please contact our customer service and provide the waybill number of the returned package.
  5. We will process your return within 7 working days after receiving the package.

Note: We do not accept returned items that are sent back directly without prior notice. Any address on the package is not approved as a return address. No refund will be given for packages returned without a return address authorized by the customer service representative. We do not provide freight collection (FTC) services for returned packages. We are here to help, but we cannot correct a situation we know nothing about. If you need to return or exchange the goods, please contact us in advance, and our service specialist will contact you to formulate a solution.

 

Returnable/Exchangeable Items

  • Unused product
  • Defective item
  • Wrong item received
  • Items damaged in transit
  • Lost or missing items

We will take care of your item if it is damaged or defective and find the best solution with you. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock, or else you will get a refund.

If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

If the return is caused by the customer, customer should be responsible for the shipping costs. The specific cost should be based on the express company you choose. If due to our reasons, the items received are defective or not correct, the customer is not required to bear the shipping costs for this reason.

No restocking fee will be charged to the customer when returning items.

Refunds

  • After receiving and checking your return, we will send you a receipt notice via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund.
  • Refunds for the returned items will be processed in 1-3 business days after we receive your package. 
  • Refunds automatically credit the credit limit to your credit card or original payment method within one week.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Contact Us

Have a question? Contact us anytime.