Shipping & Delivery

Order Processing Time

All orders will be processed within 1-3 business days after payment. (Due to essential order verification, quality checks and packaging, and the surge in orders during the peak shopping season)

Shipping Time

Destination:	United States
Costs:	Free Shipping
Shipping Time:	15-29 Business Days
PS:	Some items that support 72-hour delivery will be informed on the item detail page

We offer UPS, FedEx or DHL express shipping. No taxes are required.

*We understand how important it is to receive your package quickly. That's why we work diligently and spend more time to ensure that the shipping process is safe and reliable.

1. What countries do you ship to?

- Our shipping service is currently only available to locations within the continental United States.

Note:

1) Shipping to the following states is not supported: AK, PR, HI, GU, APO/FPO/DPO addresses.

*2) It's important to contact us at service@zwob.com if your order experiences any delays, and we make every effort to serve you and solve the issue first as a matter of priority!

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

2. About Tax

Product prices are tax inclusive and no additional tax is required.

3. Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.

We’ll deliver your item(s) to the front door of your house, or the front of the apartment gate, on the scheduled day and time. You may click 'Track Orders' for delivery status.

4. Delivery Time Exceeded

Estimated Delivery Time = Processing Time + Shipping Time (depending on your location). If your order is delayed, please contact us via email service@zwob.com, we will check the situation with the transportation company in time. Thanks for your understanding and support!

5. Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

Orders can't be canceled once the parcel is shipped out.

Contact Us

Email: service@zwob.com